We’ll make your managers better. They’ll make your
company better.
At Root, we know frontline managers are critical to an outstanding customer experience. Compass, our manager development program, turns acceptable manager performance into accelerated manager performance.
We customize Compass to your organization’s strategy and use blended learning techniques like Learning Maps®, building block exercises, games, role playing, personal assessment and journaling. Our inclusive approach drives a proactive management style – employees feel like stakeholders and are given a clear idea of their role and the value of their efforts. Compass replaces “trial and error” and “good intentions” with access to smarter ways of managing.
View our upcoming events.
Our approach? Connect skill-building to your organization’s specific strategy and deliver it in a unique, engaging way.
Compass comprises seven modules and is typically delivered as a 1.5 day facilitated event. The program is fun, intensive and highly interactive, and provides critical and often missed role and business context, as well as foundational manager skills.
1. Know My Role
A manager’s role is extremely important, but unfortunately, many don’t see it. We help them gain a clear picture of what’s required personally and in a team effort, as well as the benefits of delivering. They soon understand that their role isn’t simply about projects and process, but about managing people. They’ll feel like they’re worth more and that their job is important to your organization’s success. After all, people don’t leave companies – they leave managers.
2. Know My Business
We find our efforts to help managers really understand your business immensely important. They quickly realize what your company wants to be and why. They start to understand the importance of things like company culture and your industry and its effect on your business. The result? They become more business-minded and big-picture oriented.
3. Connect My Team
We help managers connect to something bigger than themselves – your organization. When managers understand the “hows” and “whys” of your company, they begin to share in your strategy and your success. Then, they translate it to their team on the frontline. They become more aligned with bottom-line initiatives and are more able to communicate with and influence their team.
4. Deliver Results
Our Compass program immerses managers in a fast-forward atmosphere where they discover and practice new competencies, and create detailed action plans that enable them to make a difference as soon as they return to their teams. They learn to:
- Build effective working relationships
- Set clear expectations
- Coach and develop
- Follow up, ensure execution, and celebrate wins
See what our clients have to say about Compass.
- Watch and find out why Hampton and PETCO both decided to engage their employees with the Compass program.
- Also watch what the participants from Hampton and PETCO had to say about the program.
- Learn more about how PETCO is unleashing manager capability with Compass.
Learn more about Compass by viewing our framework, or by contacting us today.